DELIVERY AND RETURNS
ANY DELIVERY WITHIN THE 50 MILES RADIUS OF GLASGOW WILL BE DONE BY OUR OWN TWO MAN TEAM OF PROFESSIONAL DRIVERS.
YOU CAN WHATSAPP US ON 07404 317492 TO CONFIRM GEOGRAPHIC AREA.
Delivery Charges
OUR STANDARD DELIVERY CHARGES ARE FOR MAINLAND ENGLAND, SCOTLAND & WALES – FREE DELIVERY ON ORDERS OVER £1000
Deliveries to: ABERDEEN / INVERNESS / GUERNSEY / HIGHLANDS / IRELAND / ISLE OF MAN /ISLE OF WHITE / JERSEY / PLYMOUTH / BOURNMOUTH / PORTSMOUTH / WEYMOUTH / EXETER / TORBAY / PENZANCE / OTHER NON-UK MAINLAND, Post Codes: BT PL AB IV KW PH PO IM KA PA GY JE HS ZE Dublin Eire will be charged at a higher rate set by the carriers. Please WhatsApp us on 07404 317492 before placing on order.
Any delivery within the 50miles radius of Glasgow will be done by our own two man team of professional drivers for FREE. You can the WhatsApp button on the right below corner or WhatsApp us 07404 317492 to confirm geographic area.
Our Delivery Charge for Orders Less than £1000 is £30 – £50 Depending on the product. Orders over £1000 have a FREE Delivery option available at checkout.
*For orders with more than one item we will charge the rate for the single largest item on your order. To qualify for free delivery you must place a minimum order of £1000. Local Deliveries Only – Deliveries outside Glasgow, Ayr, Paislay, Motherwell and Edinburgh may incur additional Delivery Charges.
When can I expect my order?
Delivery times will wary according to the product being in stock and up to 6 weeks depending on the manufacturers lead time and how busy they are. As an estimated guide. Smaller items take 2-3 working days, whilst larger items can take up to 6 weeks. Some bespoke items such as sofas & chairs and wardrobes can take up to 8 to 10 weeks.
Please contact via WhatsApp button on the right below corner or WhatApp on 07404 317492 to discuss timescales for particular items prior to placing order if this is required quickly.
If you have purchased multiple items with various lead times, you will receive a single delivery once all items are in stock. For example, if you have ordered 3 items with warying lead times of 7 days, 2-4 weeks or 4-6 weeks, your expected delivery time will be 4-6 weeks. You can receive individual items through delivery on request by calling us, but you will have to pay for the delivery cost individually.
Every effort is made to make deliveries at the time arranged. However when making hundreds of deliveries every week, the difficulties caused by traffic congestion and weather conditions (including snow, ice, wind, rain and flood) can sometimes cause delays to these schedules. On some rare occasions permitted driving hours regulations may force these delays to extend overnight or longer. We regret we cannot compensate customers for delivery delays caused by events beyond our reasonable control.
ON THE DAY OF DELIVERY:
Once we have delivered the products to you, you will be responsible for them, including any damage that may occur to them. Signature will be required on all deliveries. If any item arrives damaged, point any damage out to the delivery driver on the day of delivery before signing for your item. You must ensure all damage is noted, both on the driver’s and your own documents, and make sure to get them both signed by the driver. In case you fail to get signatures off the driver on the day of delivery, we would not be able to process your complaint. In case of damaged or faulty products, we recommend that you take photo of the damage or fault and send us the photos on info@marcozafurnishings.co.uk or us WhatsApp button on the right conrer Below we would make sure that you receive the best possible service for your request. We will fix or replace any damaged item, or you can return the item for a full refund.
METHODS OF DELIVERY:
For Local Customers: We will deliver between 8am – 6pm. Depending on size and weight, small to medium items will be sent out as parcels or will be sent through one man delivery. Larger items will be delivered by our professional 2 men team. For flats, delivery is to the ground floor main entrance. Read our FAQ’s for further assistance and if you still think that you need more information or help, please contact us on WhatsApp Us.
For Customers from Other Areas: We use Courier delivery, to deliver most of our goods / Furniture.
FAQs
Returns:
We would try our best that your experience of shopping with us is a memorable one however, if for any reason you are not happy with our products please notify us within 14 working days of receipt and we will arrange for a refund. Once the goods are received and are confirmed to be unused and in their original packaging, we will refund the value of the goods.Unfortunately there is an exception for special orders and bespoke and upholstered items (which include mixed tension mattresses and custom made upholstery pieces) made specifically for you. These Special Order items CANNOT be returned unless faulty. Also for hygiene reasons mattresses cannot be returned once the packaging has been removed. In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to return it back to you and refused the refund. Please also note we as a company also posses the right to deduct any charges which are incurred to deliver the items to customers.
Returns of any unwanted item will have to be done within 14 days and you will be personally responsible for the cost of the shipping (unless the returns are for damaged products). We suggest that you choose a service for returning our goods that provides you with a tracking number for your own convenience. If the goods we receive get damaged by the couriers you chose, you will have to bear the price of the damage that may occur. If using our bespoke service and the item is cancelled during production then a 50% restocking fee will apply. (A Bespoke order is an item that was personalised or custom made for you).